天美传媒

Abstract

This qualitative study aimed to explore healthcare professionals' perceptions and experiences of a communication skills training program implemented at Safa Hospital in India. Twenty-five healthcare professionals who had taken part in the communication skills training program physicians, nurses and allied health staff were interviewed in semi-structured interviews. To extract important themes from the interview data, thematic analysis was employed. According to the participants, the training programme improved their confidence, empathy and capacity for active listening, which in turn improved their interactions with patients. Particularly appreciated was the training's experiential, participatory format. But the participants also pointed out areas that needed work, such asking for further support to help them maintain the skills they had developed over time and wanting greater direction when handling difficult patient contacts. Healthcare personnel expressed satisfaction with the communication skills training programme, which seemed to enhance patient-centered communication. However, further assistance could be required to maintain these abilities. According to the findings, these training courses could be more widely applicable in healthcare environments and cultural contexts, but they would need to be carefully modified to fit in with regional requirements.